Refund policy

Last updated: November 10, 2026

The short version

You can ask for a refund at any time. There is no minimum period and you don’t have to give a reason.

Free trial

Your first month of Giant IPTV is free and requires no payment, so there is nothing to refund during the trial. If you decide not to continue, simply don’t buy a plan.

Paid plans

Plans (3, 6 or 12 months) are one-time payments and never renew automatically.
You can request a refund at any time while your plan is active.
Refunds go back to the original payment method used at checkout.

How to request a refund

Message us on WhatsApp or email administrator@streamgiant.us.
Include the email address or username on your account so we can find your order.
We confirm the refund and deactivate the account.

How long it takes

We process refund requests as soon as we confirm your order. Once issued, the time until the money appears depends on your bank or payment provider, usually 5–10 business days.