Giant IPTV login not working? How to fix it

“Invalid username or password” / “Authorization failed”

• Copy and paste from our WhatsApp message instead of typing. Usernames and passwords are case-sensitive: Abc123 isn’t the same as abc123.
• Check for a space at the start or end. Pasting from a phone often adds one.
• Make sure you didn’t swap the username and password fields.
• On a TV keyboard, watch for look-alike characters: the letter O and zero 0, lowercase l and capital I.

“Server not found”, “Unable to connect” or a blank list

• The server URL must be complete: it starts with http:// (or https:// if that’s what we sent) and usually ends with a port number like :8080. Some apps have a separate “Port” box. If yours does, put the number there and remove it from the URL.
• Don’t add www. or a slash at the end unless our message includes it.
• Open any other app (or a website) on the same device to confirm the device is actually online.
• If you use a VPN, turn it off and try again. Some VPN servers block the ports players use. See the VPN guide.

MAG or Formuler: “STB blocked” or “Authorization failed”

These boxes log in using their MAC address, not a password. The error means the MAC address on your account doesn’t match the box. Send us a photo of the sticker under the box and we’ll correct it. Also check that the portal URL matches our message exactly. See the MAG & Formuler guide.

“Account expired” or “Subscription ended”

Your free trial month or plan has ended. Pick a plan on the pricing page or message us on WhatsApp. Once it’s active, close the app fully and log in again so it refreshes your account status.

“Max connections reached”

The account is already playing on another screen. Stop playback on the other device (fully close the app, don’t just leave it in the background), wait a minute and try again. If you need to watch on more screens at the same time, ask us what your plan covers.

Logged in, but channels or the guide don’t load

• Wait one to two minutes after the first login while the channel list downloads.
• Use the app’s refresh or reload option for Live TV and EPG (TV guide).
• Clear the app’s cache (not data), then reopen it. Steps are in our buffering guide.